Shipping & Return Policy

Shipping

All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

Shipping charges for your order will be calculated and displayed at checkout. All orders with a subtotal greater than $100 will receive free shipping.

Incorrect Shipping Address

Please be sure to enter your shipping addresses correctly! We do not physically enter shipping addresses onto labels, as they are automatically made at checkout. This means that any errors made in the shipping address will not be corrected and will be shipped as directed.

If you recognize an error in your address, please contact us as soon as possible so that we can correct any errors before shipping out an order.

Incorrectly entering your address can cause orders to get shipped back, and customers may have to pay a fee (up to and including the original cost of shipping) to have the order reshipped, as a new label will have to be made.

We apologize for any inconvenience this may cause, however, the price charged at shipping does not cover the cost to reship an order for a second time.

Returns

All sales are final. We do not accept returns or offer refunds on vintage or secondhand clothing.

Our clothing is sourced secondhand and may show signs of wear in some way or another. While we do our best to describe each product in detail and provide close up photos, we understand that each customer has their own threshold for what they will enjoy or dislike. If we list an item for sale, we believe the garment is special and has potential to be worn in an appealing fashion.

Exceptions:

  • We made a mistake in your shipping information.
  • We didn't catch excessive damage and did not describe or detail the damage with photos.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number that you can use to check its status.

Please allow 48 hours for the tracking information to become available. If you haven’t received your order within 10 days of receiving your shipping confirmation email, please contact us at reclaimedclothingcompany2023@gmail.com with your name and order number, and we will look into it for you.